Privacy Policy

next:chapter — Privacy Policy

Website: www.nextchapteruae.ae
Contact: hello@nextchapteruae.ae
Last updated: 18 October 2026
Status: Draft — pending technical verification and legal review

1. Introduction

At next:chapter, we believe trust is essential to a great preloved fashion community.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, list an item, send messages or use our services.

Data controller / legal operator: [Insert registered company name and address before commercial launch.]

For privacy enquiries, contact hello@nextchapteruae.ae.

2. Information we collect

Depending on how you use the Platform, we may collect:

Account information: Name, email address, account credentials, profile details and contact preferences.

Profile and listing information: Profile photograph, general location, listing photographs, descriptions, prices, sizes, brands and other information you choose to publish.

Communications: Messages exchanged through the Platform, customer support enquiries and information supplied during dispute investigations.

Transaction information: Order details, amounts, fees, selected delivery methods, receipt confirmations and refund or dispute records, once real transactions are enabled.

Payment information: Information required by our authorised payment provider. We do not intend to store complete payment-card details on next:chapter's own systems.

Technical information: IP address, device and browser information, usage records, security logs and cookie-related information, where collected by the website and its service providers.

Verification information: Identity or bank verification information where required for fraud prevention, payments or legal compliance.

We aim to collect only information reasonably necessary for the relevant purpose.

3. How we use personal information

We may use personal information to:

• Create and manage accounts
• Publish and manage listings
• Enable searches, favourites and messaging
• Facilitate purchases and seller payouts once available
• Help buyers and sellers arrange collection or delivery
• Provide customer support
• Investigate disputes, fraud or prohibited activity
• Maintain website security and performance
• Comply with legal obligations
• Improve the Platform
• Send marketing communications where permitted and in accordance with applicable requirements

We will not sell members' personal information to advertisers.

4. Legal basis for processing

We process personal information where we have an appropriate lawful basis under applicable data protection law.

Depending on the circumstances, this may include consent, fulfilling a contract, complying with a legal obligation or another basis permitted by applicable law.

Where consent is required, we will seek it appropriately and explain how it can be withdrawn.

Withdrawing consent does not necessarily affect processing already carried out lawfully or information that must be retained for another lawful reason.

5. Public information

Certain information is intended to be visible to other users, including:

• Public profile name and photograph
• Published listings and item photographs
• Listing descriptions and prices
• General collection area, where self-collection is offered

Members should not include their exact home address, telephone number, identity documents or financial information in public listings.

6. Sharing information between buyers and sellers

When a transaction is arranged, buyers and sellers may need to exchange limited personal information to complete collection or delivery.

This may include an agreed collection point, delivery address, contact details or courier information.

We encourage members to communicate through the Platform and share only the information necessary to complete the transaction.

Personal information received from another member must not be used for marketing, harassment or unrelated purposes.

A general collection area may be visible publicly, but an exact collection location should be agreed privately.

7. Sharing information with service providers

We may share relevant information with trusted service providers that help operate the Platform, including:

• Website hosting and database providers
• Authentication and security services
• Email and notification services
• Payment and payout providers, once activated
• Customer support and technical service providers
• Analytics providers, where enabled
• Authorities or professional advisers where disclosure is legally required or justified

Service providers should receive only information relevant to their services and must handle it subject to applicable contractual and legal requirements.

Independent couriers chosen directly by buyers or sellers may receive information from those users rather than directly from next:chapter.

8. Payments

Real payments are not currently enabled.

When payment processing launches, an authorised third-party provider will process transactions and may collect payment, identification and banking information under its own applicable terms and privacy notices.

We will identify the provider and update this Policy before activation.

9. Cookies and analytics

Our website may use essential cookies or similar technologies needed for account access, security and core functionality.

We may also use optional analytics or marketing technologies, where implemented.

Where required, we will provide appropriate information and consent controls.

The exact cookies and analytics services in use will be documented after a technical audit of the live website.

10. Marketing communications

We may send service-related communications about accounts, security, listings and transactions.

Promotional emails or messages will be sent only where permitted by applicable law and subject to appropriate preferences or consent.

Members can opt out of promotional communications using the unsubscribe mechanism provided or by contacting us.

Opting out of marketing will not prevent essential service or security messages.

11. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no online system can guarantee absolute security.

Members should protect their passwords and avoid sharing sensitive information unnecessarily.

We will investigate security incidents and provide notifications where required by applicable law.

12. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including account administration, transactions, fraud prevention, dispute resolution and legal compliance.

Different categories of information may have different retention periods.

Specific retention schedules will be confirmed after reviewing the website's database, hosting arrangements and applicable legal obligations.

13. International data transfers

Some technology providers may process or store data outside the UAE.

Where personal information is transferred internationally, we will apply the safeguards and requirements relevant to the applicable data protection framework.

The countries and service providers involved will be verified and documented before this Policy is finalised.

14. Your privacy rights

Subject to applicable law, you may have rights to:

• Request information about personal data held about you
• Access certain personal information
• Correct inaccurate information
• Request deletion of information
• Withdraw consent where processing relies on consent
• Restrict or object to certain processing
• Request other rights available under applicable law

To make a request, email hello@nextchapteruae.ae.

We may need to verify your identity before acting on a request.

Some requests may be limited where retention or processing is required by law.

15. Children

next:chapter accounts are available only to individuals aged 18 or over.

We do not knowingly permit children to create accounts.

If we become aware that an account has been created by someone under 18, we may close the account and take appropriate steps regarding the associated personal information.

16. Account deletion

Members may request deletion of their accounts by contacting us or using an available account deletion feature.

We will process deletion requests in accordance with applicable law, subject to any information we must retain for legitimate legal or operational purposes.

17. Changes to this Policy

We may update this Policy as the Platform develops or our processing practices change.

The updated version will be published on our website with a revised date.

We will provide additional notice where required.

18. Contact

For privacy questions, data requests or complaints:

hello@nextchapteruae.ae

Registered company details: To be added before commercial launch.